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FAQ

New to the Symphony? Here are some insider tips.

COVID-19 SCHEDULE CHANGESTicket InformatioNParking and Travel Information

What to ExpectAdditional Information

TICKET INFORMATION

What are the Ticket Office hours?

USUO Normal Box Office Hours
Monday – Friday, 12:00 PM – 6:00 PM
CLOSED Saturday and Sunday

USUO Weekday Performance Schedule
Monday – Friday, 12:00 PM – Showtime*
Friday FINISHING TOUCHES Dress Rehearsals – Open at 9:00 AM

USUO Weekend Performance Schedule
Saturday: 2:00 PM – Showtime*
Sunday Messiah Sing-In: 2:00 PM – Showtime*

Sunday Opera matinee: 12:00 PM – 3:00 PM
(Patron Services agents will NOT be available to assist you by phone during Opera Sunday productions. In-person assistance will be available at the performing venue during these hours.)

*The USUO box office will remain open for approximately 30 minutes after the start of a performance. The USUO Box Office will be closed on weekends (Sat/Sun) without a scheduled performance. For hours of operation during Holidays and Special Events, please call 801-533-6683 for more information.

Who are authorized ticket sellers?

UTAH SYMPHONY | UTAH OPERA and ARTTIX are the only authorized ticket sellers for UTAH SYMPHONY | UTAH OPERA performances at Abravanel Hall and Capitol Theatre. They are also the only authorized ticket sellers for DEER VALLEY® MUSIC FESTIVAL performances at Deer Valley Resort’s Snow Park Amphitheater and St. Mary’s Church in Park City. More details can be found here.

What are the conditions of sale?

  • Tickets reported as lost, stolen, or exchanged may not be honored.
  • No children under 5 allowed, except specified performances.
  • Please turn off all cell phones, pagers, and audible alerts. Photography and recording of any kind are strictly prohibited during performances.
  • Tickets may be exchanged up to 24 hours prior to the performance for $5 per ticket (free for season ticket holders) plus any price difference.
  • If a performance is canceled, you will be given the options of exchanging the value of your tickets to an upcoming Utah Symphony | Utah Opera performance or receiving a gift certificate for the value of your ticket purchase.
  • Tickets to all performances are available at a first come, first serve basis.
  • Programs, artists, and dates are subject to change. NO REFUNDS.

 


PARKING & TRAVEL INFORMATION

How should I get there? Where should I park?

Abravanel Hall is located on the corner of South Temple and West Temple. If you are riding TRAX, the Temple Square Station stops right in front of Abravanel Hall. There are multiple parking garages close to Abravanel Hall. See details here.


WHAT TO EXPECT

What if I’ve never been to the symphony before?

If you’ve never been to the symphony before, you’re in for an experience you’ll never forget! You don’t need to know much about classical music to enjoy your visit. Just relax and enjoy the energy of live music.

What should I wear?

The simple answer is: whatever you feel comfortable in. Most of the audience is comfortable in business, or business casual attire, but at the symphony you’ll see the whole spectrum of dress, from tuxedos to jeans and sneakers. If you’re celebrating, we’d love to see you dressed up to the nines!

When should I arrive?

Most symphony concerts start at 7:30 PM, but please check your tickets or our website to confirm the start time. We suggest you allow plenty of time for traffic and parking. Most of our audience likes to be in their seat by about ten minutes before the performance. That will give you some time to read the program notes and enjoy being in Abravanel Hall.

What if I’m late?

Most of our performances have late seating after the first piece or movement. If you do arrive late, you will wait in the lobby until a pause when the ushers can seat you. Don’t worry; there are video monitors and speakers in the lobby, so you won’t miss the concert. Read more here.

How long will the concert be?

Most concerts are between an hour and a half to two hours long, including the intermission.

What do I need to know about the music?

Things you should know

  • How many pieces there are, and how many movements there are, so that you know when to clap. (See the next question) The pieces and movements will be in your program, or you can look it up beforehand on the website.
  • If you are listening to a symphony or a concerto. If you’re listening to a symphony, it will be the whole orchestra, and there are usually four movements. If you’re listening to a concerto, there will be a soloist at the front of the stage next to the conductor, and there are usually three movements. If you’re lucky, you’ll get a concerto and a symphony on the same program.
  • If you like what you hear, remember the composer’s name. You can look on our website for other concerts featuring the same composer, and that can be an easy way to start to familiarize yourself with classical music.
  • Background on how and why the composer wrote the piece. For this, you can read the program notes for the concert. They are on our website on the concert page, or in your program. The program notes will give you an idea of which instruments will be playing, when the piece was written, and any fun anecdotes about the composer.

When do I clap?

You’ll clap a few times throughout the night. First, we clap when the Concertmaster (first violin section leader) comes on stage to tune the orchestra. Next, we clap when the conductor and any guest artists walk on stage. If the piece has more than one movement, try to hold your applause until after the final movement of each piece. The pieces and movements are listed in your program, or you can look them up beforehand on our website. If you are unsure if it’s appropriate to clap, watch for the conductor to drop their arms.

At the end of a big piece, or at the end of the concert the audience might stand and cheer in addition to clapping. This is a standing ovation. Some places reserve a standing ovation for only the best artists on rare occasions, but at Abravanel Hall they happen pretty regularly. We think that it’s because a night at the symphony is such an exhilarating experience, you can’t help but stand and cheer.


ADDITIONAL INFORMATION

Did you know…

  • Just before the concert begins, a violinist will enter the stage while the orchestra is warming up. They’re not late! It’s the Concertmaster entering the hall to hall to lead the orchestra in tuning, and signal the beginning of the concert.
  • The Utah Symphony is one of a handful of professional, full-time orchestras in the USA.
  • Utah Symphony’s FREE education concerts and community outreach make up nearly a third of our total performances.
  • Symphony: a piece of music with multiple sections called movements.
  • Concerto: an instrumental solo with orchestral accompaniment.

What and when are the pre-concert lectures?

Most Masterworks performances are preceded by a pre-concert lecture in the 1st Tier Room of Abravanel Hall. They start at 45 minutes prior to the performance and will give you some great insight into the performances that will be performed that evening.

Where is Will-Call/the Restrooms/Gift shop/First Tier Room/Coat Check/Refreshments?

If you are in the lobby on the main floor of Abravanel Hall, the Gift Shop, Coat Check, and Refreshment booth are all located on the south side of the lobby. The Ticket Office, Will-Call and the Restrooms are located down the west stairs. The First Tier Room is in the southwest corner of the first floor. If you need help, the ushers in the lobby can point you in the right direction.

Abravanel Hall Overview

Abravanel Hall is a concert hall in downtown Salt Lake City that is home to the Utah Symphony. Built in 1979, the hall is named for Maurice Abravanel, the long-time conductor of the Symphony and champion of classical music throughout Utah. Learn more about this architectural landmark here.

Other tips

  • Eating inside the concert hall is not allowed. If you need to unwrap a cough drop or similar item, please wait until the pause between movements, or until the piece has ended.
  • Please refrain from the following activities while in the concert hall:
    • Talking during the performance. The acoustics in the hall are very sensitive. Talking and other sounds are audible to the musicians and other patrons. Please be respectful of others enjoying the performance.
    • Using phones during a performance. The screens can be distracting to other patrons.
    • Recording or photographing the performance

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