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Utah Symphony | Utah Opera APP

Available free for iPhone and Android.

Get your tickets and into your seat with the Utah Symphony | Utah Opera app!

Download App

Ticketing & Donation Features

  • Access your tickets for event admission
  • Buy tickets to upcoming performances
  • Make a contribution to support USUO
  • Manage your account information and preferences

Patron Experience Features

  • “At the Venue” experience with a mobile program and exclusive content for your performance
  • Stream music from the USUO archives
  • Watch video clips of past USUO performances
  • Get the latest news about the Utah Symphony and Utah Opera


FREQUENTLY ASKED QUESTIONS

GENERAL FAQ

Why are you using mobile tickets and programs rather than paper tickets and programs?

We care about the health and safety of our staff, performers, and YOU. Our commitment is to to reopen safely and abide by state guidelines as we creatively find ways to serve our community through music during the Covid-19 recovery. Mobile ticketing and programs helps us abide by state requirements for reopening, which are contained in version 4.7 of Utah’s color-coded phased guidelines. These requirements include:

  • Electronic tickets and playbills encouraged in place of paper.
  • Limit the number of people in a confined area to enable adequate distancing at all times.
  • Congregating at any point is not allowed.
  • Encourage contactless payment.
  • Minimize face-to-face interactions, including with customers.
  • Employees and volunteers operate remotely, unless not possible.

I already have the ArtTix app. Do I need this one as well?

If you already have the ArtTix app, you will continue to be able to access your Utah Symphony | Utah Opera tickets through your ArtTix account on the ArtTix app.

The ArtTix app does not have USUO specific information, such as program notes, videos, and music streaming. For access to this content, you will need to download the USUO app.

TICKETS FAQ

I’m a USUO subscriber. How do I access my subscription tickets?

  1. Open the Utah Symphony | Utah Opera app
  2. Log in to your USUO Account using your email and password. Forgot your password? Request it here.
  3. Select the “My Tickets” button at the bottom of your app
  4. Select your performance.

You can access mobile tickets from the USUO app two hours before the performance begins. Call 801-533-6683 if you are having difficulty accessing your account.

When can I access my mobile tickets?

You can access mobile tickets from the USUO app two hours before the performance begins. You must be logged in to your USUO Account using your email and password to access your mobile tickets.

Forgot your password? Request it here. Call 801-533-6683 if you are having difficulty accessing your account.

Can I have both paper tickets and mobile tickets?

Viewing your ticket barcode on the USUO app will void the barcode on any previously printed paper tickets. You are strongly encouraged to use either paper tickets or the mobile app, but not both.

During the red, orange, and yellow phases of the coronavirus (Covid-19) recovery, no paper tickets will be available in advance of the performance. When arriving for your performance, if you need a paper ticket you can visit the ticket office and have one printed for you. Using mobile tickets is preferred.

I printed out paper tickets at home, can I use those instead?

Yes, but only if you do not view your mobile tickets on your phone afterwards. Viewing your mobile ticket on the USUO app will void the barcode on any previously printed paper tickets. You are strongly encouraged to use either paper tickets or the mobile app, but not both.

Can I still get paper tickets or do I need to use the mobile tickets?

During the red, yellow, and orange phases of the coronavirus (Covid-19) recovery, no tickets will be printed and mailed in advance of the performance. You have the option of using the USUO mobile app (preferred), downloading and printing your tickets at home, or visiting the ticket office before your performance to have tickets printed.

I have multiple tickets. Do I need multiple devices?

No. All tickets under your account can be viewed through a single device. If you would like to share your tickets with another device, you can email the mobile ticket starting two hours prior to the performance.

How do I share my mobile tickets with another device?

TBD

How can I see all of my upcoming performances?

Open the app, and from the home page tap “Tickets” from the bottom menu. All upcoming performances should be listed. Your ticket barcodes will become available to hours before your performance begins.

Will all my tickets be automatically available in the app?

All Utah Symphony | Utah Opera tickets purchased through your account will be available in the app. If you are expecting a ticket for a performance and do not see it in the app, it is possible that you have multiple accounts. Please contact Patron Services at (801) 533-NOTE (801-533-6683) for assistance with merging your accounts and recovering missing tickets.

You can see your upcoming shows by tapping the “Tickets” tab on the bottom menu, but you won’t be able to view your tickets until two hours before the performance begins.

What if… I forget my phone at home? My battery dies? I’m not comfortable using the app?

The ticket office will be open prior to the performance to print tickets for patrons who need physical tickets. We do, however, strongly encourage all patrons to use the app or print their tickets at home. This helps us keep our staff and other concertgoers safe during this pandemic by reducing close physical contact at performances.

Can I buy and exchange tickets from the app?

 

PATRON EXPERIENCE FAQ

How can I find program notes on the app?

How do I access the “At the Venue” experience?