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Abravanel Hall Accessibility

Utah Symphony | Utah Opera is committed to making all of our programs accessible to people with disabilities. It is our goal to integrate accessibility in all we do, including our programming, community engagement, and overall audience experience.

For information regarding accessibility features and recommendations for your visit at Utah Symphony | Utah Opera performances, please see below or contact our Access Services Administrator, Melissa Robison at [email protected] or 801-869-9067.

We understand that accessibility needs and standards are shifting daily so if you see something you would like us to implement or change we would love to connect with you.

REQUEST AN ACCOMMODATION

PATRONS WHO ARE DEAF OR HARD OF HEARING

Assisted hearing devices are available by request at coat check. FM radio system (30 units)

ASL-INTERPRETED PERFORMANCES

To request additional ASL (American Sign Language) interpreters or reserve an assistive listening device, please contact [email protected] no later than 7 days prior to your ticketed event date.

CLOSED CAPTIONED PERFORMANCES

PERFORMANCES WITH SUPERTITLES

Any choral aspects of our music will have supertitles or text in the playbill.

PATRONS WHO ARE BLIND OR HAVE LOW VISION

PROGRAMS

Braille programs are available by advance request only. To request a Braille program, contact us at least one week in advance of the concert date.

Digital programs and information are available online and compatible for screen readers.

SEATING

Seat requests to sit near the stage are available upon request.

PATRONS WHO HAVE MOBILITY DISABILITIES

WHEELCHAIR, LIMITED MOBILITY & BARIATRIC SEATING

Patrons requiring accessible seating accommodations must request them at their point of purchase. Patrons may purchase (1) accessible seat and up to (3) companion seats adjacent to their accessible seat pending availability for a total of (4) tickets. If you would like additional friends or family to sit near you, let us know and we will do our absolute best based on availability! Abravanel Hall wheelchair seating is available on the sides of the Orchestra level and on the ends of the First Tier Center section.

Seats that have removable arm rests and bariatric seats are also available upon request.

TRANSFER SEATS

Transfer seats are aisle seats with adjustable armrests located in various locations around the hall. These accessible seats are ideal for patrons who want to transfer from their wheelchair into a seat for the duration of the performance, or for those with mobility or size restraints. Due to the limited space adjacent to these seats, wheelchairs or mobility devices will be stored outside the nearest doorway.

For patrons who would like to transfer into a seat for the performance, but keep their mobility device with them at all times, please contact Patron Services for assistance with these accommodations.

ARRIVING AT MAURICE ABRAVANEL HALL

PARKING

Accessible parking is available along the south side of South Temple (in front of Abravanel Hall’s Ticket Office), between 200 W and West Temple. For busy weekends, please plan to arrive as early as possible for best availability.

Drop Off (Loading Zone) – located ¾ of the way down the alley on the west side of the Hall. Entrance to this alley is accessible east-bound from South Temple.  The curb is cut to accommodate wheelchair access and is painted blue & white. (PLEASE NOTE: No patron parking available in alley; drop off only.)

INSIDE MAURICE ABRAVANEL HALL

ELEVATORS & ESCALATORS

The elevator located in the south west corner of Abravanel Hall’s lobby brings patrons to all levels of Symphony Hall.

Escalators are available from the Ticket Office to the Plaza level on the west end of Abravanel Hall.

ENTRANCES

Automatic Door: Accessible main entrance at the plaza level, drop off area down the alley, and ticket office north entrance.

RESTROOMS, MERCHANDISE AND CONCESSIONS

Accessible restrooms are located near the ticket office. Two accessible unisex /family restrooms located on the lobby level.

Merchandise and concessions are located on the main floor and have wheelchair accessible counters. If you need additional service seeing the products, the staff and volunteers will be happy to assist.

Drinking Fountains in the lobby are at an accessible height.

NEURODIVERSE INFORMATION

Upon entering Abravanel Hall you will hear lobby music (possibly live piano or string instruments) at a medium, level with sporadic announcements from the overhead speaker starting with a bell indicating that seating has begun and that the concert will begin soon. The lobby will be full of quite a few people so if you need space or quiet, it may be good to wait until just before the concert starts to come into the hall or enter when the lobby opens.

Special performances are available during our Access to Music concerts.

Weighted lap pads are available upon request at coat check.

Earplugs are available upon request at coat check.

PHONE

Phone: Accessible phone with a TTY machine in the front arcade of the theatre.

PURCHASING TICKETS

If you need assistance purchasing tickets, please call 801-533-6683 or email us at [email protected].

SERVICE ANIMALS

Service animals are permitted in the hall. Emotional support animals, comfort animals, and therapy dogs are not permitted. Each service animal must remain with its owner and be restrained. If a service animal interferes with other guests, corrective action may include re-arranging seating or removal of the service animal from the hall. The seating at Abravanel Hall is compact leaving little room for service animals to sit comfortably in front of or under your chair. It is recommended to purchase a seat on the aisles.

FREE COMMUNITY CONCERTS

ACCESS TO MUSIC CONCERT

  • House Lights remain on
  • Doors remain open to patrons late or needing to come in and out of the house
  • Patrons are not asked to remain quiet or leave auditorium for noises
  • Supertitles/ captions / ASL interpreters upon request
  • Lobby monitors and sound are on for those who may be more comfortable out in lobby
  • Free concert

VISUALLY IMPAIRED NIGHT AT THE OPERA

  • Wednesday night dress rehearsal of May opera
  • Braille Script(s) available
  • Large-print synopsis available (at all operas)
  • Pre-concert insight into the opera’s story and production presented by our Artistic Director and Director of Community Outreach & Education
    • Included in this is an interactive tactile demonstration of costume fabrics, wigs, and props
  • Audio Descriptive Services available– we always ask if they’ll need this while registering for this opportunity just so we ensure enough headsets.
  • Free